Process Transformation

Our Range of Services

The specific role we play throughout your initiative will depend entirely on the needs of your business. At a high level, our support services fall into three categories: TRAINING: Our training services focus on teaching clients how to use the process improvement methodologies. In most cases, training is conducted on-site, in a classroom format. During sessions, we encourage clients to work on real projects (versus simply gaining the theoretical knowledge for future application). Still, when we provide purely training services, our consultants do not become intimately involved with the project work. We teach the skills and allow the client to handle the application of those skills.

TRAINING: Training services are most appropriate for organizations that have already developed internal expertise that can guide newly trained employees. Training on its own, without hands-on guidance from an experienced mentor, will not normally enable an individual to effectively apply the Lean Six Sigma methods.

COACHING: Coaching services are usually delivered in conjunction with training services. Most organizations we work with are interested in both developing self-sufficiency in the methodologies we teach and applying those methodologies to generate the greatest return possible. These skill sets are complex. As such, it can be difficult for employees to internalize and successfully/efficiently apply the tools after completing just a single training session. Therefore, to maximize the knowledge transfer and project results, most clients engage us to play a mentoring role beyond the formal training. In these cases, we serve as project coach, meeting with project leaders and team members periodically to answer questions, assist with tools and analytics and drive results in a hands-on fashion.

As noted in the explanation of our training services, having experienced coaches guide your efforts can make the difference between project (and initiative) success and failure. Coaching services are appropriate for organizations that have significant resources available to dedicate to the initiative, but need just a little extra “hand-holding” as the efforts begin to take root.

CONSULTING: Our consulting services are our most integrated service offering. With these services, our consultants act as members of the clients’ team. This entails significant on-site presence and can include having dedicated onsite workspace.

Consulting services are appropriate for organizations that have identified immediate and important improvement opportunities and simply do not have the resources available to dedicate to the effort. In these situations, our consultants roll up their sleeves and get to work.

From transforming culture to improving performance, Centre for Performance Transformation offers a comprehensive array of services to help organizations target, lead and execute successful process and people transformation initiatives.

We’ve enabled clients to:

  • Cut costs and speed output in activities from marketing to manufacturing
  • Integrate acquisitions and launch new strategic initiatives
  • Strengthen customer connections and raise service to new levels
  • Build cross-functional teamwork and align conflicting/redundant initiatives
  • Establish effective business measures and performance management systems
  • Boost quality, eliminate defects and improve reliability
  • Increase the impact and speed of launching new IT solutions
  • Create a culture of continuous improvement from leadership to the front line

In Asia, our team of consultants has:

    • Over 75 years of cumulative experience gained in leading companies in leading in consulting, training and coaching.
    • Diverse range of industry experiences including manufacturing, supply chain management and information technology
    • 6 different languages abilities, including Mandarin, Japanese, Bahasa Malaysia, Bahasa Indonesia and Thai

Our Approach to Process Transformation

We prefer to position Lean & Six Sigma as a system for improved management and performance based on four key themes:

    • Customer Focus – The essence of Lean & Six Sigma is to develop an understanding of what customers really want and need, and measuring business performance against those requirements. This includes understanding the differing needs of customers like distributors and agents, as well as final end-users of your products.
    • Process Management – Processes are the critical vehicle by which value is provided to customers. For example, while committed employees are key to assembling a product/service, even the best employee will be inefficient if the processes they rely on are not well designed or managed.
    • Facts, Measures and Data – The goal of Lean & Six Sigma is to base decisions and solutions on facts and to develop systems for tracking key performance indicators that provide accurate, real-time feedback—so employees, leaders and managers can take action promptly and effectively in the face of opportunities or problems.
    • Boundaryless Collaboration – We’ve borrowed the term “boundaryless” from GE, which has worked hard to permit a flow of ideas and information across organizational lines. In the context of Lean & Six Sigma, this kind of teamwork is critical to tearing down barriers and aligning goals and measures so that the entire organization works in harmony to deliver a great product and a positive customer experience.

 

Lean Six Sigma Workshops

Lean Six Sigma Green Belt Workshop (6 days)

Overview The Lean Six Sigma DMAIC Green Belt Project team session is an in-depth do as you learn experience that covers the what, why and how of Lean Six Sigma Process Improvement. Participants learn a wide array of business skills and tools that drive results-oriented change, and apply them to real-life improvement projects. In addition to a solid foundation in the DMAIC process, the workshop demonstrates how to apply Lean and Six Sigma concepts to issues that arise every day.

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Six Sigma Advanced Workshop for Black Belt (5 Days)

Building on the foundation of business skills established in Phase One, Six Sigma Advanced Training builds measurement and analytical skills that enable more refined and sophisticated use of data. These become the "power tools" that Black Belts apply when charts, graphs and "descriptive" data methods fall short.

Concepts and tools covered include:

  • Measurement systems analysis (ensuring reliability of data to be analyzed)
  • Testing for data normality and normality transforms
  • Formal Null and Alternative Hypotheses
  • Hypothesis testing tools, including Chi-square, t-tests, F- tests, ANOVA and Mood's median
  • Correlation and regression tools, including simple linear, multiple and logistic regression
  • Design of Experiments to assess the impact of key variables and optimize process performance
  • Advanced control planning and various forms of control charts
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